Security

Segregated Customer Fiat Currency Accounts
All customer funds are held separately in segregated client accounts with some of the world’s largest financial institutions. These accounts are separate from our corporate accounts and we cannot use them to settle any of our own obligations.Our banking partners are renowned financial institutions with whom we have stable and contractual relationship.

Segregated Customer Digital Currency Accounts
All customer digital currency funds are held separately in segregated wallets; we store most digital currency balance in secure multisig cold wallets and only keep a minimum amount on our online servers. You may thus incur some delays when withdrawing large amounts. Your bitcoins deposits are regularly audited and we publish these audits.

Connection
The website uses 256-bit encryption via SSL certificates. The padlock icon on your browser indicates that your connection is secure.

Data Protection
Your passwords and API keys are salted, hashed and never stored in our code or database. All your personal Identity Documents and personal data are encrypted. We maintain continuous auditing, logging, backups and safe-guarding of data in geographically redundant encrypted storages.

Secure Data Centre
All your account information is stored in a secure facility that is safeguarded 24-hours-a-day, and we use bank-grade security to gain access to our servers.

Systematic Procedures & Checks
To further protect against malicious attacks, we run numerous security tests on our own software and systems and maintain the very latest virus protection software. Our software infrastructure is updated regularly with the latest security patches. Our products run on a dedicated network which is locked down with firewalls and carefully monitored. While perfect security is a moving target, we work with security researchers to keep up with the state-of-the-art in web security